Projects

Organizational Change Management

​

GenAI Organizational Transformation

 

Problem: An organization struggled with how to integrate GenAI technologies while preparing its workforce for the cultural and technical shift.
Solution: Designed a human-centered change management strategy, including GenAI competency models, user enablement tools, and readiness assessments. Coached internal teams on adoption and alignment practices.
Results: Successfully positioned the organization for GenAI adoption with measurable engagement improvements and long-term change sustainment strategies in place.

​

Multi-Entity Cultural Integration

 

Problem: Multiple companies were merging under a single brand, creating confusion, resistance, and inconsistent adoption of new systems.
Solution: Led a change team to build a unified communications and training strategy. Introduced an automated user experience model and facilitated feedback loops through surveys and focus groups.
Results: Accelerated user alignment, reduced resistance, and increased clarity during post-merger integration.

​

Process Improvement

​

SAP Continuous Improvement Program

​

Problem: Operational inefficiencies and resistance to change affected the ROI of a major SAP investment.
Solution: Led process improvement efforts by mapping current state workflows, identifying gaps, and implementing a phased change strategy with strong stakeholder input.
Results: Boosted supply chain productivity and increased adoption of newly optimized SAP features.

 

AI-Readiness and Process Automation

 

Problem: Teams were struggling to identify where automation and AI could enhance business processes.
Solution: Conducted process assessments and collaborated on future-state design focused on efficiency, automation, and measurable KPIs.
Results: Helped leadership identify scalable automation opportunities, improving response times and reducing manual rework.

 

​

​

​

​

​

Project Management

 

Enterprise Security Deployment

​

Problem: A healthcare system needed to implement digital identity and security technologies with minimal disruption and high adoption.
Solution: Managed the full project lifecycle, including planning, resource management, client engagement, and change enablement. Developed a Salesforce-powered project portal to enhance collaboration.
Results: Delivered on-time and within scope with strong adoption metrics and reduced IT support requests post-launch.

​

Project Office Optimization

​

Problem: Onboarding of new project managers lacked consistency and slowed ramp-up for client delivery.
Solution: Designed and implemented a custom project onboarding toolkit and internal training program.
Results: Shortened onboarding time and improved internal PMO efficiency and project performance.

​

Learning and Development

​

Role-Based Learning for Enterprise Rollout

​

Problem: Employees were underprepared to use new systems and lacked clarity on new responsibilities post-launch.
Solution: Developed comprehensive, role-specific learning paths and eLearning modules to support multiple business units.
Results: Improved training completion rates, reduced help desk tickets, and saw faster time-to-competency across user groups.

​

Train-the-Trainer & Adoption Framework

​

Problem: Internal training teams lacked structure for delivering consistent and scalable learning experiences.
Solution: Designed a train-the-trainer model paired with performance analytics to track learner progress and support coaching.
Results: Increased training quality and reach, and established a replicable framework for future initiatives.

​

​